SHIPPING INFORMATION
DELIVERY OPTIONS
What shipping methods do you offer?
We provide several shipping options to accommodate your needs, including standard and express delivery services. The available methods will be displayed during checkout.
How much does shipping cost?
Shipping costs vary depending on your location and the selected delivery method. The exact amount will be calculated and shown before you complete your purchase.
Do you offer free shipping?
Free shipping may be available for certain orders or promotions. Please check our current offers or the checkout page for details.
DELIVERY TIMES
How long will my order take to arrive?
Processing time is typically 1-2 business days. Delivery times then depend on your location and chosen shipping method:
- Standard shipping: 3-5 business days
- Express shipping: 1-3 business days
When will my order be dispatched?
Orders placed before 12 PM (local time) on business days are usually processed the same day. Orders placed after this time or on weekends will be processed the next business day.
TRACKING YOUR ORDER
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to follow your package’s journey.
What should I do if my tracking information isn’t updating?
Delivery carriers sometimes experience delays in updating their tracking systems. If your package doesn’t arrive within the estimated timeframe, please wait an additional 2-3 business days before contacting customer service.
INTERNATIONAL SHIPPING
Which countries do you ship to?
We deliver to numerous countries worldwide. During checkout, you can verify if we ship to your location by entering your delivery address.
Are there any restrictions on international deliveries?
Some countries may have import restrictions on certain materials. Customers are responsible for checking their local customs regulations and for paying any applicable duties or taxes.
DELIVERY ISSUES
What if I’m not home when my package arrives?
If no one is available to receive the package, the carrier will typically leave a notice with instructions for rescheduling delivery or picking up the package from a local facility.
What should I do if my package is damaged or missing items?
In the rare event that your order arrives damaged or is incomplete, please keep all packaging materials and contact customer service immediately for assistance.
Can I change my delivery address after placing an order?
Address changes may be possible if the order hasn’t yet been processed for shipping. Please contact customer service as soon as possible with your request.
SPECIAL REQUESTS
Can I request a specific delivery date?
While we cannot guarantee specific delivery dates, you may leave special instructions during checkout. We’ll do our best to accommodate your request when possible.
Do you offer same-day delivery?
Same-day delivery is not currently available for online orders.